Contact us

If you have an online account, you can sign in here.

Alternatively, please call us on 0330 024 0612

• Car Insurance policy (PDF)
• Car Insurance policy - insurance product information document (PDF)

• Legal Protection policy (PDF)
• Legal Protection - insurance product information document (PDF)

Breakdown Cover

• Breakdown Cover policy (PDF)
  
• Roadside Breakdown - insurance product information document (PDF)
• Roadside Breakdown and Recovery - insurance product information document (PDF)
• Roadside Breakdown, Recovery and Home Repair - insurance product information document (PDF)
• Roadside Breakdown, Recovery, Home Repair and European Rescue - insurance product information document (PDF)
   

If you have a complaint, please contact us.

Call us: 0330 024 0617

Email us: customer.relations@car.johnlewisfinance.com

Write to us:
John Lewis Car Insurance
A&B Mills
Dean Clough
Halifax
HX3 5AX

So we can help you as quickly as possible, please provide or have these things ready for us:

• Your policy or claim reference number
• Your contact number
• Your email address

Financial Ombudsman

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Write:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE

If you would like to make any changes or cancel your policy, please contact us.
 

Call us: 03300 240 612
Lines are open Monday to Friday 8.30am – 6pm, Saturday 9am – 1pm, closed Sundays and bank holidays

Email us: customerservice@car.johnlewisfinance.com

Write to us:
John Lewis Money
PO Box 887
Halifax
HX1 9UE