I forgot my username and password
I forgot my username and password
John Lewis Credit Card app shown is for illustrative purposes only
Easy payments, securely managed
Our online account services for the Partnership Credit Card make it easy and simple to manage your account on the go through our mobile app or at home from the web browser.
Get started easily
- Activate your new Partnership Credit Card
- View your PIN
- Manage Direct Debits
- Make payments with ease
- Create and customise alerts
- Add additional cardholders
Monitor your account
- Review your transactions
- View statements and letters
- Check reward points anytime
- Access marketing preferences
Stay secure
- Update and manage your Trusted Retailers List
- Update your personal details
- Freeze your card
How to register for Online Account Manager
You can register for an online account in a few simple steps. We have created an easy to follow registration guide to help you get started. Here is what you’ll need to get started:
1. Your account details
2. Your mobile phone
3. Your online registration number
Register your account with the mobile app
The John Lewis Credit Card app is available in the App Store and Google Play Store.
1. Download the John Lewis Credit Card App
Download the app by scanning the QR code or navigating to the App store or Google Play Store.
2. Register online account
All you need to register for an online account:
1. Your account details
2. Your mobile phone to verify your identity
3. Your online registration number sent to you via email and letter when you applied for the new Partnership Credit Card
3. Finalise your registration
Choose a username and secure password. Creating a 6 digit passcode will make it easier to sign in to your account later on.
Frequently asked questions
Simply follow the instructions on the sign in page to get a reminder of your username. If you have forgotten your password, click Password or Passcode Reset on the sign in page.
If you have problems registering the app, then check that your phone and operating system are supported. You can do this by visiting your app store and searching for “John Lewis Credit Card.” There you'll find an up-to-date list of supported phones and operating systems.
If your existing Partnership Credit Card is due to expire, you may need to wait until your new card has arrived before you can register.
If you have already successfully registered your app, you should check your network connection status. Make sure there are no issues with your device’s operating system or network availability. For Android phones check the ’settings’ in your phone to see if the app is disabled.
We may also limit access to your John Lewis Credit Card app if we suspect fraud on your account.
Please contact us on 0330 175 9829.
John Lewis plc is a credit broker and not a lender, introducing the Partnership Credit Card under exclusive arrangements with the lender NewDay Ltd.
John Lewis Money is a trading name of John Lewis plc, registered in England with company number 233462, registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Authorised and regulated by the Financial Conduct Authority (FRN 724309). Credit is provided by NewDay Ltd, a company registered in England and Wales with registered number 7297722, registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority with number 690292 and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (Ref no: 555318) for the provision of payment services.
Apple, the Apple logo, Apple Pay, Apple Watch, iPad, iPhone, iTunes, Mac, Safari and Touch ID are trademarks of Apple Inc., registered in the US and other countries. iPad Pro is a trademark of Apple Inc.
Android™, Google Pay™ and Google Play are trademarks of Google LLC.
Copyright © John Lewis plc 2001 - 2024
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