Register online account guide

The one-time passcode (OTP) will be sent and received automatically and depends on your mobile signal. Please check that you recognise the number on screen and have access to that phone.

If you don’t receive the code, click 'Send again' to send another one-time passcode to the same phone number. You can also select the one-time passcode to be sent to your home phone number if you’re completing the application at home (if we have those details).

Alternatively, if you are in a John Lewis shop, you can continue with this process if you have a form of photo ID, such as a full UK driving licence or valid passport, as well as your existing Partnership Credit Card.

Please visit ‘Personal Details’ in your John Lewis Credit Card app or your online account manager to change your details.

This includes your address, telephone number and email address. Please keep these up to date so we have the correct information for your account. You can only change details on your account once you've fully activated your account.

If you haven’t already, you can complete your registration for our online account manager through the new John Lewis Credit Card app or online. It’s quick and simple.

You’ll need your new Partnership Credit Card account number, which you’ll find at the top of the enclosed letter sent with your new card.