Contact us

Contact our Customer Services team: 
 

Over the phone on 0330 102 2745

Lines are open Monday to Friday 8am - 8pm, Saturday 9am - 5pm, Sunday closed
 

Email us >

Chat to us >

If you have a John Lewis Pet Insurance policy, select the relevant link below to view and print your policy documents.
 

If your policy ID starts with RSAP and you first bought your policy on or after 10 July 2022,
or you're not yet a customer:

• Essential information (PDF)
• Policy wording (PDF)
• John Lewis Pet Insurance - insurance product information document (PDF)

If your policy ID starts with RSAP and you first bought your policy before 10 July 2022:

• Essential information (PDF)
• Policy wording (PDF)
• A quick guide to your policy (PDF)

Summary documents:

• Essential Pet Insurance - insurance product information document (PDF)
• Plus Pet Insurance - insurance product information document (PDF)
• Premier Pet Insurance - insurance product information document (PDF)

You can make a claim online

Or you can call us:

0330 102 2756

Lines are open Monday to Friday 8am - 6pm. Closed on Saturday and Sunday.

Call us:

For service complaints: 0330 102 2745

Lines are open Monday to Friday 8am - 8pm, Saturday 9am - 5pm, Sunday closed.

For claims complaints: 0330 102 2756

Lines are open Monday to Friday 8am - 6pm. Closed on Saturday and Sunday.

Email us

Write to us:

John Lewis Pet Insurance
Customer Relations Team
PO Box 255
Wymondham
NR18 8DP

Please include your claims reference number or Policy Number on all correspondence.

Call charges vary depending on who your telephone provider is. If you’re unsure, it’s best to contact them directly for their latest call charges.

Calls to 0800 number are free from mobiles and BT landlines. Calls to 0845 numbers are free from some telephone providers, if you are unsure please check with your phone provider directly for their latest call charges.

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

By post:

The Financial Ombudsman Service
Exchange Tower
London 
E14 9SR

To cancel your policy, please use our online chat or call our Customer Services team:

0330 102 2745

Lines are open Monday to Friday 8am - 8pm. Saturday 9am - 5pm, Sunday closed.