Contact us

Customer service

Email

If you have an enquiry about our service, would like to give us a compliment, want to make a complaint or want to give feedback about our website, please email us: service@foreigncurrency.johnlewisfinance.com.

We’ll answer your email within 24 hours during our opening hours. Please do not include personal information, such as your address or payment details, in your email.

Telephone

You can call us on 0330 123 3396 (select option 1).
Lines are open Monday to Friday 8am - 7pm, Saturday 8.30am - 7pm, Sundays & bank holidays 10am - 2pm.

Make a complaint

Call us

0330 123 3396
Lines are open Monday to Friday 8am - 7pm, Saturday 8.30am - 7pm, Sundays & bank holidays 10am - 2pm.

Email us

service@foreigncurrency.johnlewisfinance.com

Financial Ombudsman

We always want to be able to resolve any concerns you raise with us. However, where you are not satisfied with the outcome, or if you have not received a reply from us within eight weeks of raising your complaint, you have the right to refer your case to the Financial Ombudsman Service.

You can contact the Financial Ombudsman Service in the following ways:

Call: 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

Write:
The Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE

John Lewis Money will never ask you for your internet ID or password in an email. Never disclose this information to anyone.

Travel money

John Lewis Money, John Lewis Finance and John Lewis & Partners Bureau de Change are trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (company number: 233462).

John Lewis plc introduces the panel of carefully chosen providers in Bureau de Change products and services, who each hold the appropriate licences with the Financial Conduct Authority and HMRC.

Travel Money online from John Lewis Money, John Lewis Finance, and John Lewis & Partners, is provided by First Rate Exchange Services Limited (company number: 04287490 and Money Service Business licence number: MLR-64068). Registered office: Great West House, Great West Road, Brentford, West London, TW8 9DF, England.

International Payments

For UK clients: International Payments at John Lewis Money and John Lewis Finance is provided by HiFX Europe Limited. HiFX is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration 462444, for the provision of payment services. HiFX is a limited company registered in England and Wales. Registered number: 3517451. Registered office: Maxis 1, Western Road, Bracknell, Berkshire, RG12 1RT.

For EEA clients: International Payments at John Lewis Money and John Lewis Finance is provided by XE Europe B.V.. XE Europe B.V. is authorised by the Dutch Central Bank (De Nederlandsche Bank) under the Payment Services Directive II, licence number R149006 for the provision of payment services. XE Europe B.V. is a limited company registered in The Netherlands with company no. 72587873, and registered office at Rozengracht 12,1, 1016NB Amsterdam, The Netherlands.