Making a payment

You can make payments in a variety of simple ways. You'll find a full list of payment options on your statement.

The most convenient way to make sure you never miss a payment is to set up a Direct Debit. You can set one up or change the amount you pay by visiting your Online Account Manager or John Lewis Credit Card app.

Please note we do not accept payments by cheque, in store or over the counter at your Bank’s branch.

Alternatively, you can pay by faster payment directly from your bank. Many banks will have our payment details pre-populated for you to select, however if for any reason they are unavailable, please use the details as follows:

• Reference: Include your Partnership Card or account number
• Sort-code: 09-01-09
• Account:  01000007

Each bank may vary how they display the payee name. Please check the sort code and account number matches the above before submitting your payment.

If you've made a recent payment to your account, please allow up to five working days for this to be reflected on your balance.

If you don't pay at least the minimum payments by the statement due date, you'll incur a late payment fee of £12.

Also, if you choose not to pay your full outstanding balance, you'll lose your interest-free days and incur interest charges.

If you have a balance, or there is activity on your account, you will receive a statement from us each month which details the contractual minimum monthly payment required from you. You will need to make this payment by the payment due date.

You can always make an extra payment if you wish, which helps clear your balance faster.

You can choose a monthly payment date that suits you in your John Lewis Credit Card app or online account manager. Follow the on-screen guides to choose one that’s best for you.

You can change this up to three times a year and it can take your Bank up to six working days to sort out.

This doesn’t include the day you set it up. We will let you know if it’ll be ready for the next time your payment’s due.

Yes. However we will sometimes ask you to verify online payments to check that it’s really you.

This is an extra level of verification to protect you from card fraud.

The Card Security Number or 'CV2' number is the last three digits that appear on the back of your card, on the top right-hand corner of the signature panel.

You'll generally only need it when you're paying for something over the telephone or online.

You should only ever give out this information when you are sure of the credentials of the person or website asking for it.

When shopping online with your Partnership Credit Card, you may need to confirm certain purchases.

This is done by sending you a code via SMS/text message to your mobile phone, you can then enter this code into the verification screen. So, please make sure we have your correct mobile number.

There's now also an extra security check when you choose to confirm payments in this way.