We redeem points three times a year – February, June and October – and we send
vouchers in the post by the end of the following month.
| Points redeemed | Voucher delivered by |
| February | End of March |
| June | End of July |
| October | End of November |
Vouchers are issued in multiples of 500 points. Every 500 points entitles you to a £5 voucher. Unredeemed points are carried forward.
For example, if you have 650 points, we’ll automatically issue you a £5 voucher and carry over your remaining 150 points.
If your vouchers haven’t been delivered by the dates shown in the table below, please contact us.
| Points redeemed | Voucher delivered by |
| February | End of March |
| June | End of July |
| October | End of November |
Replacement vouchers can take up to 28 days to arrive and will void your original vouchers.
We can only accept claims for non-delivery of vouchers for up to six months after the end of the month the points were originally redeemed (February, June and October). See Reward Programme rules.
You can find a list in the Reward Programme Rules.
You’ll earn points on all purchases made with your Partnership Credit Card from the date the transaction is posted to your account, this is usually a few days after you make the transaction. Before it is posted, the transaction is pending and you’ll be able to see the transaction and posting dates on your monthly statement.
You can find a list of how and where you can earn points, in our Reward Programme Rules at John Lewis and Waitrose.
You can keep track of the points you have earned by:
signing into your Partnership Credit Card Online Account Manager
the John Lewis Credit Card app, or
you can view them on Page 2 of your monthly statement
Points are earned on eligible purchases once the transaction has been posted to your account, which is usually a few days after you make the transaction. Before the transaction is posted, it is pending.
You can see pending transactions in the Partnership Credit Card Online Account Manager and app. The transaction and posting dates are also shown on your monthly statement.
To view the number of points that have been redeemed you can go to Page 2 of your monthly statement (See example).
There’s no expiry date on vouchers that have been issued to you – they’ll always remain valid.
Each point you earn has a life of two years (we’ll redeem your oldest points first), however if your account is closed for any reason, all points earned but not redeemed are forfeited.
This will vary depending on the promotion, please check the terms of the offer.
For further information on the reward programme and promotions please refer to the Terms and Conditions.
If your voucher has become accidentally damaged, please contact us. If we send you replacement vouchers these will arrive in the post no later than 28 days after your request.
Once you’ve scratched off the foil panel, the voucher cannot be redeemed in any of our shops, or if the security code has already been used when shopping online or over the telephone at johnlewis.com.
If the value of the vouchers you receive is less than that stated in your letter, please contact us. We’ll cancel any missing vouchers that were allocated to you and send you replacement vouchers in the post.
If we send you replacement vouchers these will arrive in the post no later than 28 days after your request.
Replacement vouchers can take up to 28 days to arrive and your original vouchers will be void.
Shop as usual on the website and then proceed to checkout. During checkout you'll be asked to enter two codes for each voucher you wish to spend.
These are:
the 7-character online security code underneath the scratch-off panel
the 10-digit serial number on the bottom right of the voucher
For multiple vouchers, enter one set of voucher codes at a time.
After entering in the voucher codes, your order will be automatically updated with credit to the value of the voucher(s). If there's any balance to pay, you can use a debit or credit card including your Partnership Credit Card in the usual way.
There are some exclusions. To view these please see Reward Programme rules.
You’ll earn points on eligible purchases made at John Lewis & Partners and Waitrose & Partners shops or on our websites at the rate of 5 points for every £4 spent. For all other eligible purchases made elsewhere, you’ll earn points at the rate of 1 point for every £4 spent.
Please see how and where you can earn points at John Lewis and Waitrose for more information.
If you find that your voucher is not accepted at checkout, please check the serial number and online security code you've entered and try again.
If you continue to experience any further difficulties, call our John Lewis Customer Services team on 03456 049 049* (Open 8:00am - 9:00pm daily)
No, you can’t exchange vouchers for cash.
Yes, you can use John Lewis Partnership vouchers in Waitrose & Partners shops and at waitrose.com.
For items bought in a shop with a voucher, return the item with proof of purchase to one of our shops and you’ll be given a gift card to the correct value. If you return an item you bought online using a voucher, we’ll usually refund the amount to an e-gift card.
If the goods purchased in Waitrose & Partners and John Lewis & Partners shops total less than the value of the voucher, the remaining value will be put onto a gift card for you to use.
If the total amount of your online order is less than the value of your voucher, then any leftover credit will be lost and cannot be redeemed against future orders. Please see our voucher terms and conditions for more detail.
Vouchers can be used at any John Lewis or Waitrose store, or online.
What are the new John Lewis and Waitrose vouchers?
We’ve given our vouchers an update to better reflect our new look and feel as John Lewis Money. This includes our fresh new colour scheme and branding that you’ll see elsewhere. The vouchers can still be used in all John Lewis and Waitrose stores, as well as online.
Yes, old vouchers are still valid and will be accepted across all John Lewis and Waitrose stores and online, just like the new vouchers.
No, the value of the voucher remains the same regardless of whether you have the old or new design. Both can be used to buy things up to the value stated on the voucher.
The new voucher can be used to make purchases of goods or services at John Lewis shops, johnlewis.com, Waitrose shops and waitrose.com.
The terms and conditions for using the vouchers are still the same.
Can I use both old and new vouchers in a single transaction?
Yes, you can combine both old and new vouchers in a single transaction. The total amount will be deducted from whatever you’re buying.
There is no need to exchange your old voucher for the new design, as both are valid for payment online and in-store.
*Calls will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling. Calls may be recorded and monitored for training and security purposes and to help us manage your account.
John Lewis plc is a credit broker and not a lender, introducing the Partnership Credit Card under exclusive arrangements with the lender NewDay Ltd.
John Lewis Money is a trading name of John Lewis plc, registered in England with company number 233462, registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Authorised and regulated by the Financial Conduct Authority (FRN 724309). Credit is provided by NewDay Ltd, a company registered in England and Wales with registered number 7297722, registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority with number 690292 and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (Ref no: 555318) for the provision of payment services.
