You won’t be left out
in the cold in an emergency
What is alternative accommodation?
If your home cannot be lived in as a result of damage to it that is covered by your Home Insurance, we'll provide cover so that you and your family can be temporarily rehoused in similar accommodation.
We look at providing a home similar to yours: this could be a hotel if you only need a couple of nights or a rental property if the damage takes longer to repair. There’s also the option to stay with friends or family and we may provide you with an allowance for food.
Are my pets covered too?
Yes, we cover you, your family and your pets too.
What about the contents of my home?
If your possessions have to be put into storage, we’ll cover the cost. The upper limit for this will depend on which policy you have with us.
Do I need to be a homeowner?
No. You’re covered if you’re a tenant with Contents Insurance too, as long as you don’t have any other insurance that covers this.
How long am I covered for?
We'll provide temporary accommodation while your home's uninhabitable. There are policy limits depending on which cover you have taken out with us, so check your individual policy documents.
How do I claim?
Alternative accommodation cover
| Bronze | Silver | Gold | Specialist | |
| The most we'll pay: | ||||
| Buildings | £50,000 | £100,000 | Unlimited | Bespoke |
| Contents | £10,000 | £15,000 | Unlimited | Bespoke |
You can also call us for a quote on 0345 608 9001.
For Specialist Home Insurance call 0800 916 6880 to speak to an expert underwriter.
John Lewis Money, John Lewis Finance, John Lewis Insurance and John Lewis & Partners are all trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (company number: 233462).
Munich Re Digital Partners - our Bronze / Silver / Gold Insurance cover
John Lewis plc is an appointed representative (firm reference number: 416011) of Munich Re Digital Partners Limited, which is authorised and regulated by the Financial Conduct Authority to carry out insurance distribution activities (firm reference number: 804106). Registered office: 1 Fen Court, London EC3M 5BN. Registered in England and Wales (company number 10207490).
John Lewis Home Insurance is underwritten by Great Lakes Insurance UK Limited (company number: 13436330). Registered office: 1 Fen Court, London EC3M 5BN. Registered in England and Wales. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number: 955859).
Covéa - our Specialist Home Insurance cover
John Lewis Specialist Home Insurance is underwritten by Covéa Insurance plc (company number: 613259). Registered office: A&B Mills, Dean Clough, Halifax, HX3 5AX. Registered in England and Wales.
John Lewis plc is an appointed representative (firm reference number: 416011) of Covéa Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number: 202277).
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