Policy wording - explaining exactly what's covered
Policy wording - explaining exactly what's covered
Car Insurance
We’re with you all the way
Get peace of mind with comprehensive Car Insurance from John Lewis - rated 5-star by Defaqto. It’s quick and simple to arrange cover.
If you ever need to make a claim, our UK call centre is available 24 hours a day.
You’ll also receive a No Claims Bonus for up to nine years.
What's covered by Car Insurance from John Lewis
Our comprehensive Car Insurance covers damage to your car, other people and their vehicles. It will also protect you if your car is stolen or damaged by fire. You can even claim for accidents that are deemed to be your fault.
What's included in your John Lewis Car Insurance
Personal injury cover up to £10,000 if you or your husband, wife or civil partner are seriously injured in an accident
Up to £500 towards travel or a hotel so you can complete your journey after you're involved in an accident
Legal liability cover if you injure a person or damage property
New car replacement if yours is less than 12 months old and is written off or stolen and not recovered
Uninsured driver protection - your no claims discount won’t be affected and you won’t have to pay your excess
180 days European cover each year
Guaranteed repairs by our approved repairer network
Courtesy car as standard while yours is being repaired by an approved repairer
You’re also covered for windscreen repairs and if you accidentally put the wrong fuel in your vehicle.
Terms and conditions apply.
Protected no claims is available as an add-on. We don’t include it as standard.
Prefer to call?
Call us for a quote on 0330 024 0614
Monday to Friday 8.30am - 6pm, Saturday 9am - 1pm. Closed on Sundays and bank holidays.
What isn't covered by Car Insurance from John Lewis?
You’re not covered for loss of, or damage to, your car caused by:
Wear and tear
Punctures, cuts or bursts to tyres
Any mechanical, electrical, or computer software breaking or failing to work properly
Frost (unless you’ve followed the manufacturer’s instructions to avoid liquid freezing)
See our policy documents for more details:
Optional add-ons
Choose from a range of optional extras to make sure you have the protection you want. You’ll pay for any add-ons on top of your regular car insurance payment, so that means you can personalise your policy to meet your needs.
How to make a claim
It’s quick and easy to make a claim. Call our friendly UK-based team 24 hours a day on 03300 240 613.
When you call, we’ll ask for some information about your claim. The more details you can give us at this stage, the quicker your claims process will be.
If your vehicle is not driveable, we’ll:
Refund the cost of overnight accommodation or travel expenses - including taxi fares, for you and your passengers up to £500
Arrange a replacement car for up to 30 days if your car is deemed a total loss or is stolen and not recovered
Before you call
Before you call us, please have the following information ready:
Policy documents
Breakdown Cover
- Breakdown Cover policy (PDF)
- Roadside Breakdown - insurance product information document (PDF)
- Roadside Breakdown and Recovery - insurance product information document (PDF)
- Roadside Breakdown, Recovery and Home Repair - insurance product information document (PDF)
- Roadside Breakdown, Recovery, Home Repair and European Rescue - insurance product information document (PDF)
Top FAQs
Third party insurance only covers you if:
You injure someone
You damage their vehicle or property
Third party, fire and theft covers you for the above and will also pay to repair or replace your own car if it is stolen, or damaged or destroyed by fire.
However, third party policies won't pay to repair any other type of damage to your car.
The most commonly purchased option is comprehensive cover. It covers all of the above, plus
Personal belongings cover
Uninsured driver protection
Guaranteed repairs
Replacement locks
Windscreens
and more.
All new John Lewis Car Insurance policies provide comprehensive cover.
If you're involved in an accident, you're legally required to:
Give your name, address and insurance details to anyone who has a good reason to ask for them – namely the other driver.
Report the incident to the police within 24 hours if you or anyone else is injured.
Provide your Certificate of Motor Insurance within five days of the incident.
If possible, you should also collect the following information:
Full details of the other driver(s).
Registration numbers of all vehicles involved in the accident.
Where, when and how the accident happened.
Details of any injuries or damage caused
Names and contact details of any witnesses
Police officers’ details and any reference numbers you are given
Photographs of the scene or any damage, if possible
CCTV or dashcam footage
No. We do not currently offer multi-car insurance.
Car insurance guides
Find out how Insurance providers use information to calculate the risk you may pose on the road
Find out what to look for when choosing the most suitable car insurance policy for you
*If you have 4 or more years' no claims bonus, you can make up to 2 fault claims in a 3 year period without your no claims bonus being affected. However no claims bonus protection does not protect the overall price of your policy and the price of your policy may increase following an accident even if you weren't at fault.
Terms, conditions, limitations, exclusions and eligibility acceptance criteria apply.
John Lewis Money, John Lewis Finance, John Lewis Insurance and John Lewis & Partners are trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (company number: 233462).
John Lewis plc is an appointed representative (firm reference number: 416011) of Covéa Insurance plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (firm reference number: 202277).
John Lewis Car Insurance is underwritten by Covéa Insurance plc. Registered Office: A&B Mills, Dean Clough, Halifax, HX3 5AX. Registered in England and Wales (company number: 613259).
Partnership Credit Card
John Lewis plc is a credit broker, not a lender, introducing the Partnership Credit Card under exclusive arrangements with the lender NewDay Ltd.
John Lewis Money and John Lewis Finance are trading names of John Lewis plc. Registered office: 1 Drummond Gate, Pimlico, London SW1V 2QQ. Registered in England and Wales (company number: 233462). Authorised and regulated by the Financial Conduct Authority (firm reference number: 724309).
Credit is provided by NewDay Ltd. Registered in England and Wales (company number: 7297722). Registered office: 7 Handyside Street, London, N1C 4DA. NewDay Ltd is authorised and regulated by the Financial Conduct Authority (firm reference number: 690292) and is also authorised by the Financial Conduct Authority under the Payment Services Regulations 2017 (firm reference number: 555318) for the provision of payment services.
Copyright © John Lewis plc 2001 - 2024
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